Hytera Radios in Action – Communications that enhance worker safety and operational effectiveness

Hytera Radios in Action – Communications that enhance worker safety and operational effectiveness

Customer Background & Situation

The Richmond Food Company is a proudly New Zealand-owned and operated company based in Rotorua.  Their first bakery and food processing plant was opened in 1971, and they have been producing New Zealand’s No.1 selling frozen sausage rolls ever since. They also produce a range of pastry products and offer 3rd party manufacturing to other businesses.

The company is constantly striving to modernise and improve the safety and efficiency of operations. Mid-2023 they approached Alcom for advice on how to improve communications across all areas of production.

Alcom’s Response & Solution

After a visit to the plant and discussions with Andrea Bragatto, Production Manager, the simple and cost-effective communication solution recommended was to use Hytera BD BD-612 UHF portable radios programmed with a private channel.

Customer Feed-Back

Here’s what Andrea had to say about the Hytera radio solution supplied by Alcom.

“The radios have revolutionized the way we communicate, coordinate tasks and manage day-to-day operations.

☑️ Staff can communicate with each other instantly and securely, without any interference or delay.

☑️ They can coordinate orders and inventory more easily and quickly.

☑️ They can also respond to emergencies and incidents more effectively, ensuring the safety and satisfaction of our customers and staff.

I must commend the exceptional service provided by Alcom throughout the entire process of selecting and implementing our communication solution. Their expertise and dedication were evident from the start as they guided us through the selection of the most suitable communication equipment tailored to our specific needs.

Alcom’s team took the time to understand our operational requirements, providing insightful recommendations that ultimately led to the successful integration of the Hytera two-way radios. The after-sales service has been equally impressive, with prompt support and a commitment to ensure our teams are well-acquainted with the technology. Alcom’s attention to detail and commitment to customer satisfaction have truly set them apart, making them a valued partner in our journey towards operational excellence.”

We are proud to have worked with The Richmond Food Company and supply them with a communication solution that has made a difference to the whole team.