Help

We can help by providing radio equipment and service that will enhance your worklpace health and safety and operational communications.  Whether you need us to design, build and install a tailored repeater system or just want to discuss how two way radio might be enhance your existing communications we can help. Our technical team are approved to programme, install and service your equipment so you can get reliable quality communications in the workplace.

The radio industry is fast becoming known as the ‘push to talk’ industry. Radio enables communication in remote areas where cell phones don’t work. It is an immediate form of communication and can offer a range of other features such as man down &  GPS tracking. Many organisations are now using two way radio technology to make sure workers have the communication tools to keep them safe and productive..

For the customer the main difference is the quality of the audio. Digital radio cuts out the background noise and maintains clear communications to the end of its range. Digital radio can also incorporate many state of the art features which are not possible with analogue, for example inbuilt GPS, extended coverage, a “Man Down” safety alert.  We are very pleased to now offer Alcom Connect, a tailored digital network giving service in the forest from Rotorua, through to Gisborne, Napier and beyond.

We are authorized sellers and service agents for all the reputable brands including Tait, Icom, Hytera, GME & Uniden.  If  you work in outside or in harsh environments we recommend when choosing equipment you consider the most appropriate  Ingress Protection (IP) rating. We can assist you with this as well as offer excellent after care advice and service. The standard warranty is 2 years but the new digital equipment is coming out with warranties ranging from 3-5 years.

Hiring/Renting or leasing equipment may be cost effective. If you only use the radios for short periods of time then it is very cost effective to rent the radios rather than having large sums of money tied up in equipment. Leasing long term is also an attractive option for some organisations. We are happy to listen to your communication requirements and help you decide whether buying, leasing or renting is best.

Unless you are using Citizens Band (CB) radios on the Personal Radio Service (PRS) channels then you need to have a licence to operate a channel or the permission of the channel owner. We can arrange and programme the channel into your radios.

When you require a specialist product buying on line can be a risky business. Every week we have people who come in who have bought online and find they have wasted their money. You need the correct advice from radio specialists to get the right solution and ongoing service for your communications.

This is where getting the job done right the first time is important. If you have received the correct advice and bought the equipment most suitable for your needs you will greatly reduce the chances of having a problem. Like any product there is always the chance of failure. However if you have bought off a reputable dealer, like ALCOM, you should have no problem having your issues resolved.

To free up more space on the radio spectrum in 2015 the New Zealand Government decided to narrow the width of the radio channel on the mobile land radio spectrum. All radio users were notified that they were legally required to reprogramme their radios. There may still be some narrowband radios in circulation. Call us for advice on whether your radios are compliant.

As a general guideline UHF radio works better in build up areas like cities with high rise buildings. VHF tends to work better in rural areas with lots of trees and is used predominately in the forestry industry. Again, getting specialist advice from a reputable radio communication specialist is vital to ensure you are on the correct frequency.